Terms of Use

The website is open to visitors worldwide. To send an enquiry or share personal details you must be at least 18 yearsold. Details of a child may be shared only by a parent or lawful guardian, and only to plan the family's travel.

• The website presents our journeys, destinations and services for inspiration and information. It is not an offer capable of acceptance.
• Every journey we design is bespoke. Itineraries, prices, availability and inclusions shown are indicative and are confirmed only in a written proposal.
• A booking is made only when you accept our written proposal and our Booking Terms and Conditions, which then govern that booking.
• Prices, where shown, may vary with dates, availability, exchange rates and applicable taxes, including GST and Tax Collected at Source on overseas travel.

When you contact us through the website, by email, phone or WhatsApp, please give accurate and complete information. You agree that we may contact you about your enquiry. We handle your personal data as set out in our Privacy Policy, which forms part of these terms.

All content on the website, including text, photography, film, itineraries, designs, logos and the Cartelier Experiencesname and marks, is owned by us or used under licence, and is protected by intellectual property law in India andinternationally.

• You may view, download and print pages for your personal, non-commercial use.
• You may not copy, reproduce, republish, sell or adapt our content, itineraries or proposals without our writtenpermission.
• Proposals and itineraries we prepare for you are confidential and are provided for your personal use only.

You agree not to:

• use the website for any unlawful purpose, or in breach of India's Information Technology Act, 2000 or any otherapplicable law
• introduce viruses, malicious code or anything that may damage or disrupt the website
• attempt to gain unauthorised access to the website, its servers or any connected system
• scrape, harvest or extract content or data by automated means, including to train artificial intelligence systems
• impersonate any person, or submit false or misleading information

We arrange journeys with independent suppliers, such as airlines, hotels, villas, yachts and ground partners. Their services are subject to their own terms. The website may link to their sites and to other third party sites; we do not control them and are not responsible for their content or practices.

We take reasonable care to keep the website accurate and current, but information may change without notice. Passport, visa, health and entry requirements are set by the authorities of each country. We will guide you, but you remain responsible for meeting them; please check official sources before you travel.

We aim to keep the website available at all times but do not guarantee uninterrupted access. We may suspend, change or withdraw any part of it for maintenance, security or business reasons, without liability.

The website is provided free of charge and on an "as is" basis. To the fullest extent permitted by law, we are not liable for any indirect or consequential loss, or loss of data, profit or opportunity, arising from your use of, or inability to use, the website. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

You agree to indemnify us against any claim, loss or cost arising from your breach of these terms or your misuse of the website.

If you share reviews, photographs or stories of your journey, we will publish them, with or without your name, only with your express consent. You confirm that you own, or have permission to share, what you send us.

These terms are governed by the laws of India. We will always first try to resolve any concern amicably, within 30 days of hearing from you. A dispute not so resolved will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in New Delhi, in English. Subject to this, the courts at New Delhi have exclusive jurisdiction. This does not take away any mandatory consumer rights you have under the law of the country where you live.

For any question or complaint about the website or these terms, write to our Grievance Officer. We will acknowledgeyour complaint within 48 hours and aim to resolve it within one month.

Varun Gupta, Grievance Officer

Cartelier Experiences, Cowrks, Worldmark 01, Aerocity, New Delhi 110037, India

Registered address: D-254, Sarvodaya Enclave, Delhi 110017, India

Dubai office: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates

Email: hello@cartelierexperiences.com

• We may update these terms from time to time. The latest version, with its effective date, will always be on thewebsite, and your continued use means you accept it.
• If any part of these terms is found unenforceable, the rest remains in full effect.
• Our failure to enforce any right is not a waiver of it.
• These terms, with our Privacy Policy, are the entire agreement between us on use of the website.